Return/Exchange Policy

 

For Retail Customers:

If you have any questions or concerns with your order, please email us at hollie@victorialynnjewelry.com within 7 days of the ship date.  Please provide your name, contact information and order number along with the reason of concern.  We will contact you back within 24 hours during normal business hours.  Refunds will not be provided, however, we will exchange.  Shipping charges are the responsibility of the customer.  Victoria Lynn Jewelry has the sole discretion in determining whether the item being exchanged is in it’s original condition.  All Sparkle Cup Chain bracelet repairs are to be done within 90 days from purchase with receipt.  

For Wholesale Customers:

Please contact our office for assistance.

 

Privacy Policy:

We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our sever logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.

 

Security Policy:

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

 

Shipping:

How long will it take to receive my order?

 

A few things to consider:

 

*We process and ship orders Monday through Friday with the exception of major holidays.

 

*All of our orders are shipped through the United States Postal Service-Priority Mail.  Delivery times are generally 2-5 business days.  These are Post Office estimates and may take longer, particularly during peek seasons or extreme foul weather.

 

*All of our items are individually handmade to your specifications once your order is placed.

 

For all of these reasons, please allow 2 weeks to receive your order.  If you do not receive your order within this time frame, email us and we can look up it’s status.

 

**Because of the high cost of expedited shipping, we do not offer it at this time.